Questions organisations usually ask before booking

Start with the situation, not the service name. Tell me who is involved, what feels difficult and what you would like people to be more able to do afterwards. I will tell you whether training, e-learning, mediation, conflict coaching or another route looks most useful.

No. It depends on the course and the people taking part. Managers may need skills for supporting employees. Staff and volunteers in charities, healthcare, advice services and other people-facing roles may also need to respond well when a client, patient, service user or another person they support through their work is struggling.

Yes. Most live training can be delivered online or in person. The exact options, group size and format depend on the service, so check the relevant service page or ask me if you have a particular delivery requirement.

It varies by course. Current maximum cohort sizes include 16 for Mental Health First Aid, Mental Health Skills for Managers and my Suicide Awareness and Prevention workshop, and up to 25 for MHFA Refresher and Mental Health Aware. Bespoke sessions are agreed around the format and learning need.

It depends on the product. MHFA England courses have a defined course structure and learning content, although discussion and examples can still be made relevant to the group. My own workshops and e-learning can be built much more specifically around your organisation, sector, roles, language, support routes and the situations your people actually face.

Mental health and suicide-related training can bring up personal experiences. I explain the nature of the session, create space for breaks and participation choices, and do not require people to disclose personal information. The training is not therapy or crisis support, so where somebody needs individual professional support I will encourage an appropriate support route rather than trying to turn the session into something it is not.

No. I am a trainer, workplace mediator and conflict coach. The work builds practical skills, supports workplace conversations and, where relevant, helps people work through workplace conflict. It is not therapy, counselling, clinical assessment, medical treatment or emergency support.

I am an MHFA England Instructor Member and a Civil Mediation Council Registered Mediator for Workplace Mediation. I have also completed New Ways for Work® Coaches Training with the High Conflict Institute and hold a Level 3 Award in Education and Training.

Some training prices are shown on the individual service pages and the training estimate tool can give a useful starting figure. Bespoke work, e-learning development, mediation, conflict coaching and speaking usually need a short conversation so the scope and price match the actual work.

For organisational work I will normally confirm the scope, price, dates and relevant terms in a Proposal or booking confirmation. The booking becomes agreed when you then give a clear written instruction to proceed, for example approving the Proposal or replying to ask me to make the booking. The invoice is the payment request for the agreement already made, rather than the place where new terms are introduced.

Organisational invoices are normally due within 15 days unless we agree something different, for example where a client's procurement process requires 30 days. The Proposal and Business Service Terms confirm the position for the booking.

It depends on the service and current diary. You can check indicative training availability online, or contact me if you are working to a particular date. A date is not reserved until the booking is agreed.

Yes. I work with organisations across the UK. Online delivery is available for many services, and in-person delivery can be arranged where it fits the service and brief. Travel or other delivery costs are confirmed before you decide whether to proceed.