Support people well. Handle difficult conversations with confidence.

Practical mental health training for managers, employees, volunteers and frontline teams, plus workplace mediation and conflict coaching when the difficulty is the working relationship itself. Build confidence to respond, keep boundaries clear and know what to do next - at work and through the work people do.

Respond supportively when someone is struggling
Handle difficult conversations with practical language and clearer boundaries
Use mediation or coaching when the working relationship itself is stuck

Start with your situation Plan your training

I reply personally within one working day. No mailing list or automated sales follow-up.

Jake Morrison delivering mental health first aid training

Workplace experience and recognised credentials

Former charity chief executive. MHFA England Independent Instructor Member. CMC-registered workplace mediator.

1,500+

Mental Health First Aiders trained

9.9/10

Average MHFA instructor rating from delegates

726

Suicide-awareness learners trained

Choose the level of support your team needs.

Start with the people and conversations you need to equip. I will help you choose the lightest option that will do the job well.

2 days · MHFA England

Mental Health First Aid

MHFA England Mental Health First Aid training delivered across four live sessions (14 hours), online or in person. Up to 16 learners.

Up to 16 per cohortCourse details

Managers taking part in workplace mental health training

Half day · Live training

Mental Health Skills for Managers

Practical skills for noticing change, starting a conversation, responding safely and managing workplace boundaries.

Up to 16 per cohortCourse details

Jake Morrison facilitating a bespoke workplace workshop

Designed around your team

Bespoke workplace workshops

Focused sessions for the situations your people actually face, using your context without turning the room into therapy.

Online or in personExplore workshops

Self-paced · Online

Mental health e-learning

Self-paced, organisation-specific learning for frontline settings, with managed access, learner progress and completion reporting.

Group licencesView courses

When training is not the whole answer

Support for difficult workplace relationships.

If the issue has moved beyond skills and awareness, I also provide structured conflict support.

CMC-registered · Usually 2–3 weeks

Workplace mediation

A confidential, impartial process when two colleagues cannot keep working as they are.

How mediation works

One to one · Online

Conflict coaching

Structured support for a manager or employee who needs to handle a live conflict differently.

Explore conflict coaching

Jake brings calm, subject matter expertise and relevance to a difficult topic, making it possible for everyone to engage with it on a level that worked for them. I received reports of people having the confidence to use the techniques learned in real-life situations soon afterwards.

Iain Cooper, Interim Head of OperationsAndover Mind · Mental Health First Aid, two cohorts

Who I work with

Trusted by charities, primary care, legal and heritage.

A few of the organisations whose teams I have trained.

Andover Mind
Citizens Advice Cambridge & District
Citizens Advice SORT Group
Mills & Reeve LLP
Adur Health Partnership
The Park Surgery
Beaconsfield Medical Practice
Ball Tree Surgery
Dogs for Good
Lincoln Cathedral
gategroup

Costs

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Built for teams where conversations matter.

Some teams need people to support colleagues well when someone is struggling. Others need staff and volunteers to respond supportively in difficult conversations with clients, patients or service users. Often it is both. The work is shaped around that context.

Citizens Advice

I spent five years leading Citizens Advice Wokingham, so I understand the pressure of high demand, complex cases and staff and volunteers supporting people through difficult circumstances every day.

Mental health charities

Teams can be supporting colleagues and service users at the same time. The training needs to respect what people already know while adding practical structure, boundaries and usable language.

Primary care and NHS

Reception, care-navigation and clinical teams can face difficult patient conversations alongside the pressures inside their own teams. Training is shaped around the situations they actually face.

Corporate and professional services

MHFA England courses, manager training, awareness work and conflict support for organisations that want clearer, more consistent conversations around mental health and working relationships.

Why organisations bring me in.

The work needs to make sense in the context around it. My background helps me understand organisational pressure, hold sensitive conversations and keep recommendations practical.

Workplace leadership

Five years as Chief Executive of Citizens Advice Wokingham, followed by senior service leadership in a large mental health charity. I have been responsible for staff, volunteers and services used by people under pressure, so I understand both sides of the brief: what your team is carrying and what the service still has to deliver.

Lived-experience informed

I draw carefully on lived experience of mental health challenges and ADHD where it helps people understand the subject. It supports the work; it does not replace evidence or professional boundaries.

MHFA England Instructor Member

MHFA England Instructor Member, with a 9.9/10 average instructor rating for MHFA Adult delivery.

Registered mediator

A workplace mediator registered with the Civil Mediation Council, with New Ways for Work® conflict coaching available for one-to-one support.

Read the full About

Questions people ask first.

Are you a therapist or counsellor?

No. I am a trainer, workplace mediator, conflict coach and e-learning developer. I am not a therapist, counsellor, psychologist or clinician, and the training is not therapy or clinical care.

How much does Mental Health First Aid training cost?

It depends on the course, how many people you are training and whether it runs online or in person. The same rate applies to every organisation, and no VAT is added.

Do you deliver online or in person?

Both. MHFA England courses run live online or in person anywhere in the UK. E-learning is self-paced and hosted on a dedicated Moodle platform, with group access for 12 months.

How long does workplace mediation take?

A typical two-party workplace mediation runs over about two to three weeks. That covers contracting, an individual session with each person, the joint session and agreed follow-up.

Do you train MHFA Youth?

No. I deliver the adult and workplace MHFA England products: Mental Health First Aid, MHFA for Managers, Mental Health Skills for Managers, MHFA Refresher, MHFA Champion and Mental Health Aware.

How quickly will I get a reply?

Within one working day.

Can I book an open course as an individual?

Yes. View upcoming public course dates and individual prices on my official MHFA England instructor page. If none of the dates suit, email me and I will let you know what is coming next.

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