MHFA England training · Workplace mediation

Mental health training and workplace mediation for difficult conversations at work.

MHFA England courses, practical manager training and bespoke workshops for UK organisations - live online or in person.

Build practical confidence for difficult conversations
Choose training, mediation or coaching based on the situation
Get clear scope and pricing before you decide

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Jake Morrison delivering mental health first aid training

Workplace experience and recognised credentials

Former charity chief executive · MHFA England Instructor Member · CMC-registered workplace mediator.

1,500+

Mental Health First Aiders trained

9.9/10

Average MHFA instructor rating from delegates

726

Suicide-awareness learners trained

Choose the level of support your team needs.

Start with the people and conversations you need to equip. I will help you choose the lightest option that will do the job well.

2 days · MHFA England

Mental Health First Aid

The official two-day MHFA England course. On completion, participants become MHFAiders® and receive three years of support and benefits.

Up to 16 per cohortCourse details

Managers taking part in workplace mental health training

Half day · Live training

Mental Health Skills for Managers

Practical skills for noticing change, starting a conversation, responding safely and managing workplace boundaries.

Up to 16 per cohortCourse details

Jake Morrison facilitating a bespoke workplace workshop

Designed around your team

Bespoke workplace workshops

Focused sessions for the situations your people actually face, using your context without turning the room into therapy.

Online or in personExplore workshops

Self-paced · Online

Mental health e-learning

Self-paced learning for specific frontline settings, with 12 months' access, completion certificates and group licensing.

Group licencesView courses

When training is not the whole answer

Support for difficult workplace relationships.

If the issue has moved beyond skills and awareness, I also provide structured conflict support.

CMC-registered · Usually 2–3 weeks

Workplace mediation

A confidential, impartial process when two colleagues cannot keep working as they are.

How mediation works

One to one · Online

Conflict coaching

Structured support for a manager or employee who needs to handle a live conflict differently.

Explore conflict coaching

Jake brings calm, subject matter expertise and relevance to a difficult topic, making it possible for everyone to engage with it on a level that worked for them. I received reports of people having the confidence to use the techniques learned in real-life situations soon afterwards.

Iain Cooper, Interim Head of OperationsAndover Mind · Mental Health First Aid, two cohorts

Who I work with

Trusted by charities, primary care, legal and heritage.

A few of the organisations whose teams I have trained.

Andover Mind
Citizens Advice Cambridge & District
Citizens Advice SORT Group
Mills & Reeve LLP
Adur Health Partnership
The Park Surgery
Beaconsfield Medical Practice
Ball Tree Surgery
Dogs for Good
Lincoln Cathedral
gategroup

Costs

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Built for teams where conversations matter.

These are the settings where the training and mediation approach is most often used.

Citizens Advice

Local offices and national programmes. I spent five years leading Citizens Advice Wokingham, so I understand the pressure of high demand, complex cases and teams carrying difficult conversations every day.

Mental health charities

Local Minds and other mental health charities. Teams holding distress every day need training that respects what they already know and adds usable structure.

Primary care and NHS

Reception, care navigation and clinical teams handling difficult patient conversations and complex distress. Training is shaped around the situations they face in practice.

Corporate and professional services

Legal, infrastructure and professional services. Awareness sessions, manager training, MHFA England courses and conflict support matched to the level of need.

Why organisations bring me in.

The work needs to make sense in the context around it. My background helps me understand organisational pressure, hold sensitive conversations and keep recommendations practical.

Workplace leadership

Five years as Chief Executive of Citizens Advice Wokingham, followed by service leadership at Solent Mind. I understand the pressures behind the brief: limited time, competing priorities, accountability and what has to happen after the session.

Lived-experience informed

I draw on lived experience of mental ill health and ADHD as professional perspective, not as a substitute for evidence. I am a trainer and mediator, not a clinician.

MHFA England Instructor Member

An MHFA England Instructor Member delivering MHFA England courses, with a 9.9/10 average instructor rating for MHFA Adult delivery.

Registered mediator

A workplace mediator registered with the Civil Mediation Council, plus accredited conflict coaching for individuals.

Read the full About

Questions people ask first.

Are you a therapist or counsellor?

No. I am a trainer, workplace mediator, conflict coach and e-learning developer. I am not a therapist, counsellor, psychologist or clinician, and the training is not therapy or clinical care.

How much does Mental Health First Aid training cost?

It depends on the course, how many people you are training and whether it runs online or in person. The same rate applies to every organisation, and no VAT is added.

Do you deliver online or in person?

Both. MHFA England courses run live online or in person anywhere in the UK. E-learning is self-paced and hosted on a dedicated Moodle platform, with group access for 12 months.

How long does workplace mediation take?

A typical two-party workplace mediation runs over about two to three weeks. That covers contracting, an individual session with each person, the joint session and agreed follow-up.

Do you train MHFA Youth?

No. I deliver the adult and workplace MHFA England products: Mental Health First Aid, MHFA for Managers, Mental Health Skills for Managers, MHFA Refresher, MHFA Champion and Mental Health Aware.

How quickly will I get a reply?

Within one working day.

Can I book an open course as an individual?

Yes. View upcoming public course dates and individual prices on my official MHFA England instructor page. If none of the dates suit, email me and I will let you know what is coming next.

Planning mental health training for your team?

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