Living with mental health conditions, including ADHD, I understand the importance of a supportive, compassionate work environment where mental well-being is prioritised.
At the heart of my work is a commitment to fostering environments where mental health is prioritised and individuals feel supported and understood. I believe that by equipping people with the right tools and knowledge, we can create workplaces that are not only productive but also compassionate and resilient.
As Chief Executive within the Citizens Advice network, I led services that supported 1 in 10 households in our borough and achieved a 148% increase in people helped - fostering a people-focused culture. Under my leadership, 100% of staff and volunteers said they’d recommend the organisation as a place to work, and 95% felt their mental well-being was supported.
I bring this experience to my consultancy to help other organisations create a culture that prioritises mental health and effective conflict resolution.
I’m Jake, a mental health trainer and workplace mediator dedicated to creating supportive environments where individuals can thrive.
Drawing from my own lived experience with mental ill health and a background in leading teams and organisations in the charity sector, I understand the profound impact of compassionate leadership.
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I aim to help individuals and organisations through training to enhance confidence, skills, and knowledge in supporting mental health.
I offer workplace mediation to facilitate productive dialogue and find a path forward in resolving conflicts.
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What You Can Expect from My Training
I’m driven by the belief that with the right knowledge and support, we can all make a positive difference in mental health.
After my training, delegates experience a 70% increase in confidence (from 4.96 to 8.34) and a big boost in knowledge (from 5.00 to 8.61). This transformation equips them to step into challenging conversations and actively support those around them.
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As one delegate shared, “This training helped me to develop a better understanding of mental health and gave me the confidence to approach conversations I used to avoid.” Another noted, “The course has been well-structured with a great balance of theory and practical, giving me insight and confidence to support others.”
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My goal is to inspire and prepare individuals to foster positive mental health cultures within their teams and organisations, bringing purpose and empathy to every interaction.
My Vision for Workplace Mental Health
Workplaces and services where people have the confidence to engage in supportive mental health conversations. This vision includes raising awareness of mental health challenges, making support accessible, and fostering skills like active listening to reduce barriers to help. In an environment like this, managers can confidently support their teams, creating a culture where mental well-being is a collective priority.
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Workplace mediation is also central to this vision. As an impartial facilitator, I guide people to step back, listen, and genuinely understand one another, creating pathways to resolve conflict constructively. With this approach, disagreements aren’t the end but rather a chance to foster understanding and resilience within the team.
This proactive, supportive environment aligns with findings that when workplaces invest in mental health awareness and training, they see positive returns, including greater productivity, reduced presenteeism, and stronger organisational culture.
Mental Health Training
I offer a range of courses designed to empower individuals and organisations:
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Mental Health First Aid (MHFA): Learn to identify, understand, and respond to signs of mental health issues.
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MHFA Refresher: Keep your skills current and effective.
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MHFA Aware: Build foundational awareness of mental health.
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Mental Health Skills for Line Managers: Equip leaders to support their teams effectively.
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Suicide Awareness & Prevention Workshop: Gain confidence and skills to have conversations and support those in crisis.
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These courses are crafted to instill confidence and competence, enabling participants to make a meaningful difference in their communities. I can also put on bespoke workshops and talks.
Conflict Resolution
Conflicts can hinder progress, damage our well-being and take over. My workplace mediation services are designed to transform challenges into opportunities for growth and understanding:
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Two-party mediation: Facilitate constructive dialogues between conflicting parties.
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Supportive conversations: Guide discussions that promote empathy and resolution.
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One-to-one conflict coaching: Provide personalised strategies to manage and resolve conflicts.
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Workshops: Offer group sessions to build collective conflict resolution skills.
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By fostering open communication, mutual respect and seeking to understand, we can create harmonious workplaces where everyone feels valued.
