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Terms & Conditions


Jake Morrison reserves the right to change these terms at any time.


Candidates are responsible for regularly reviewing these terms and are advised to read the terms before booking.

Prices are subject to change. Unless the customer has made full or partial payment, then their agreed prices will not change.

All bookings are subject to the availability of spaces and relevant resources.

All Terms and Conditions are accepted at the time of booking, both online (website, email) and by phone. 

100% attendance is required; any late arrivals are not accepted.

Learner Materials:

If the course is an MHFA England course, materials will be dispatched by MHFA England for online courses to the address notified to Jake Morrison or on the MHFA website booking. We cannot take any responsibility for the person booking the course submitting the wrong address to Jake Morrison or the MHFA website.

If the course will take place together at a venue, Jake Morrison will bring the materials with them on the day unless otherwise notified.

All customers must provide Jake Morrison with a valid phone number and email address to secure booking. The candidate must check that the spelling of their personal information, such as name, address, phone number and email address, is accurate on all forms and register at the training centre or website.

Reservations made online can be transferred to anyone eligible to attend. The customer must email Jake Morrison in writing at least 24 hours before attendance. As below, there may be a fee depending on where the learner materials are.


If you have not received the course joining instructions within five working days of the course start date. In that case, the candidate must notify Jake Morrison in case of an error with the email address via



Invoices should be paid in full within 15 days or before the course start date, whichever is earlier.


No refund will be issued for non-attendance on a course. 


If you wish to cancel, amend or send a substitute on your booking:

After you have booked, you will then have a 14-day “cooling off” period when you may cancel your place without loss, unless there are less than 21 days until the course begins – in which case your booking will be deemed a ‘late booking’. 

‘Late bookings’ may not be amended or cancelled. However, you may send a substitute - please contact us to discuss this if needed, and it may be subject to payment of an administrative fee of £50 if an additional pack is required. 


Provided there are more than 21 days before the course begins, except in the case of a ‘late booking’, you may cancel by email or in writing, or transfer to another course, or transfer the place to another person. This is subject to availability on the course(s), and if an additional workbook is required, an administrative fee of £50 being paid. 

  • If there are between 21 and 15 days before the course begins, you may cancel, or if reducing the number of places on your booking, this may fall below the viable minimum number of delegates, in which case we will retain 50% of the fee.

  • If there are less than 14 days before the course begins when you cancel, fail to attend for any reason, or reduce the number of places on your booking, this may fall below the viable minimum number of delegates, there will be no refund.

If we cancel or postpone a course:
We reserve the right to cancel or postpone a course if there are insufficient delegate numbers or the instructor is ill. Wherever possible, we will contact you in advance to tell you we will be cancelling a course unless an emergency requires us to cancel an event on the day. In the event that we cancel or postpone a course, we will offer you a place on the next available course. Alternatively, you may ask for a refund. 

We will not be responsible for any expenses incurred due to such cancellation. We recommend that you check that you have insurance coverage for cancellation.

In the event of circumstances outside our control, including but not limited to an act of war, terrorism, fire, flood, public health threat (including COVID-19), weather, or natural disaster, the course will be cancelled, and the course will be rescheduled, or a credit note will be issued valid for 12 months from the date of the cancelled course. No refunds will be given. We will not be responsible for any expenses incurred due to such cancellation.

We will always follow government guidance regarding any pandemic. We reserve the right to move any course to online delivery.

Please do not hesitate to ask us if you have any questions and/or do not understand these terms and conditions.



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