Terms and policies
Current service terms: 2026.09.18 Effective: for bookings that incorporate this version on or after 18 September 2026
Terms for working with me
I use separate terms for different types of work so that clients only need to read the terms that are relevant to what they are buying.
Choose the terms for your service
Training and workshops
For MHFA England courses, mental health and suicide-awareness training, manager training, open-course places, private cohorts and other live workshops.
Read Training and Workshop Terms
E-learning
For organisational e-learning licences, hosted learning access and bespoke e-learning development.
Workplace mediation
For organisations commissioning workplace mediation. Participants are also given a separate Agreement to Mediate before substantive mediation begins.
Read Workplace Mediation Terms
Conflict coaching, consultancy and facilitation
For employer-sponsored conflict coaching, consultancy/project work, facilitation, speaking and similar commissioned services that are not principally a training course.
Read Coaching, Consultancy and Facilitation Terms
Business clients and individual participants
Most of my work is commissioned by organisations. An organisation can buy one place or several places on an open course. A booking does not become a consumer transaction simply because only one person is attending or because that person is individually named.
What matters is who is contracting with me and the purpose of the purchase. Where an employer or other organisation commissions or is responsible for the booking, it is normally the Business Client and the person attending is the Participant.
If you are personally buying training for yourself wholly or mainly outside your trade, business, craft or profession, you may be a Consumer. The Training and Workshop Terms explain the additional consumer position.
Enquiries, confirmation and invoices
A website enquiry or availability request does not by itself reserve a date or create a contract. A booking is normally agreed through a clear written exchange such as an accepted quotation, booking confirmation, email instruction or accepted purchase order.
An invoice is a payment and accounting document. It may be issued before, at around the same time as, or after booking confirmation depending on the client's procurement arrangements. Invoices can repeat a terms link for reference; they do not require the client to certify that every clause has been read before an invoice can be issued.
For new bookings I make the applicable service terms reasonably available before or at the point the booking is accepted, normally by linking them in the Proposal, quotation, booking correspondence or confirmation. Later paperwork may repeat the link for reference.
Complaints and privacy
Previous versions
Terms already incorporated into an existing booking are not automatically replaced when I update the website. If you need a copy of the terms that applied when an earlier booking was agreed, email info@jakemorrison.co.uk. I retain version records for this purpose.
Questions
If you are unsure which terms apply, email info@jakemorrison.co.uk.