About Jake Morrison

The work has to be useful when the difficult conversation actually happens.

I’m Jake Morrison - a mental health trainer, workplace mediator and conflict coach. Before working independently, I led charities and services where managers and teams dealt with pressure, distress, change and conflict every day. That experience shapes how I work now: practical, human and focused on what people can do next.

Talk through what you need What shapes the work

Free 30-minute call. UK-wide, online or in person.

Jake Morrison, workplace mental health trainer and mediator

Background and credentials

Former Chief Executive, Citizens Advice Wokingham
MHFA England Instructor Member
CMC-registered workplace mediator

1,500+: Mental Health First Aiders trained
9.9/10: Average instructor rating on MHFA Adult delivery
CMC: Registered workplace mediator

Experience behind the work

What I bring to the work.

The job titles matter less than what they taught me about pressure, accountability and what support needs to look like in a real workplace.

01
Leading organisations
I understand the pressure around the conversation.
I spent five years as Chief Executive of Citizens Advice Wokingham and later worked as Director of Services at Solent Mind. That meant responsibility for people, services, budgets, boards and difficult decisions, including what happened after the conversation.
So when we plan training or mediation, I think about what managers can realistically do, what support needs to sit around the work and what needs to happen afterwards.
02
Mental health training
Sensitive learning still needs to be practical.
I am an MHFA England Instructor Member and have trained more than 1,500 Mental Health First Aiders, with a 9.9/10 average instructor rating on MHFA Adult delivery.
People should leave with clearer language, useful structure and more confidence for the next real conversation, not just a positive course evaluation.
03
Workplace conflict
Sometimes the right answer is not more training.
I am a workplace mediator registered with the Civil Mediation Council and a New Ways for Work® conflict coach for one-to-one support.
If the issue is a damaged working relationship or live conflict, I can help you choose between training, mediation, coaching or another route rather than forcing everything into the same service.
04
Lived experience
I use lived experience carefully.
I draw selectively on lived experience of mental health challenges and ADHD where it helps people understand the subject. I do not use it as a hook, clinical authority or an invitation for participants to disclose their own experiences.
It helps me recognise how easily good intentions can miss what a person needs, while keeping the work grounded in evidence and clear professional boundaries.

Client feedback

What clients say about the work.

The test is what changes for the people in the room: whether the content feels relevant, whether they can engage with it and whether they leave more confident about what to do next.

Jake is an inspiring and engaging trainer. He’s trained a large group of our staff in MHFA and all were incredibly positive about the training. They feel more confident in supporting staff and better equipped to deal with stressful situations.
Jane ClayChief Executive · Citizens Advice Cardiff & Vale

Jake came to our charity to deliver the Mental Health First Aider course and from the first interaction to the day Jake was very supportive and helped ensure our volunteers were supported and prepared for the sessions. The course was fantastic and was best received external training we have hosted among the volunteers.
Kyle Palmer CMgr MCMIHead of Member Services and Network Operations · Riding for the Disabled Association

Working principles

How I work when the subject is sensitive.

The tone matters, but so does the substance. These are the standards I use to keep the work practical, responsible and worth commissioning.

1
Start with the situation, not a product.
I ask what needs to change, who is involved and what has already been tried before recommending training, mediation, coaching or another route.
2
Make it specific to your setting.
A law firm, GP practice, frontline charity and public body face different pressures. The examples, emphasis and delivery need to reflect that.
3
Create enough safety for honest participation.
Sensitive does not have to mean vague. I set clear expectations, invite questions without forcing disclosure and keep discussion connected to the learning purpose.
4
Be honest about scope and outcomes.
Training can build knowledge, confidence and practical skills. It cannot replace clinical care, repair every culture problem or guarantee what people do afterwards.

Next step

You do not need to know which service you need.

Tell me what is happening and what you would like to change. I will help you work out the most sensible next step, whether that is training, mediation, coaching or something else.

Start an enquiry Book a free 30-minute call

Prefer email? info@jakemorrison.co.uk

The work has to be useful when the difficult conversation actually happens.

What I bring to the work.

I understand the pressure around the conversation.

Sensitive learning still needs to be practical.

Sometimes the right answer is not more training.

I use lived experience carefully.

What clients say about the work.

How I work when the subject is sensitive.

Start with the situation, not a product.

Make it specific to your setting.

Create enough safety for honest participation.

Be honest about scope and outcomes.

You do not need to know which service you need.